At J.C. Lind Bike Co. we want you to have as pleasant and convenient a customer experience as possible and we hope our policies reflect this. If for any reason you're unhappy with a transaction or a product, reach out to us and we'll do our best to make it right. You can reach us in Chicago at our address: 1311 N Wells St. Chicago, IL 60610 (please check our business hours before visiting), you can text or call us at 312-643-1670, or you can send an email to [email protected]. Whatever your preferred method of contact, we will do our best to give you the quickest response and most effective solution to your problem that we can.