Shipping & returns
Nearly all items we sell in our online store can be shipped to anywhere within the continental U.S. We have divided our products into three shipping categories that have their own policies/procedures: (1) Accessories, (2) Brompton, and (3) Bikes.
- Accessories are all items we sell that are not bikes, e.g., bike panniers, lights, bells, Brompton parts, etc. These items can be shipped to anywhere in the continental U.S. At checkout, you can choose between USPS Priority Mail or FedEx Home Delivery. Accessories will be shipped within 2-3 business days of your order’s submission. DISCLAIMER: some items may be available for in-store pickup only, such as clearance items.
- Brompton includes all Brompton folding bikes and any parts/accessories you buy at the same time, i.e., in the same shopping cart at checkout. For this category, we provide free shipping to anywhere in the continental U.S. (max of two Brompton bikes). At checkout, select “Free Shipping.” Bromptons require more preparation and packing in order to be shipped. We will ship your item(s) within 3-5 business days of your order’s submission. NOTE: All Brompton folding bikes ship for free. If you are interested in purchasing more than two Brompton folding bikes, please contact us (we’d love to hear from you!). Also, please contact us if you prefer expedited shipping. Additional shipping charges will apply.
- Bikes include all of our bicycles except for Bromptons (see the previous shipping category). We do offer shipping for many of our bikes (including cargo bikes) to anywhere in the continental U.S. The carrier and the cost of shipping differs depending on the model and destination. If you are interested in having any of our bikes shipped, please give us a call or send an email for a quote.
All accessories purchased through the online store are returnable within 21 days from date of delivery for a full refund less a 10% restocking fee.
All returns of bikes (including Bromptons) purchased through the online store are subject to approval and will incur a restocking fee of 10% or more. Bike return inquiries must be made within five days from the date of delivery.
In order to return an item, please email us the details of your return. The item must be in new condition and include the original packaging and receipt. It is possible to return items in person, but we ask that you email us for confirmation before doing so. We do not cover the cost of shipping for returned items, and we are not responsible for items lost or damaged in transit during returns. If your order was shipped with free or discounted shipping, any refund will be in the amount of the purchase total less the amount of the discounted or free shipping.
All clearance sales are final.
J.C. Lind Bike Co. reserves the right to change or modify its shipping and return policies.